Daniela - Technical Support Specialist at TELEPERFORMANCE

Skilled in diagnosing and resolving hardware and software issues to ensure optimal device performance.

Exceptional at conveying technical information clearly, fostering positive customer interactions.

Demonstrates strong patience and empathy to handle challenging support cases effectively.

Efficiently prioritizes tasks to meet deadlines and improve team productivity.

Provide technical support for technological devices. Reset passwords for users accounts and devices. Help with software updates installation or Beta remove processes. Schedule calls or reservations if required and after basic troubleshooting steps. Refunds, subscription cancelations and additional processes.. Run diagnostics to solve technical incidents in systems and devices. Escalate critical issues with the development team or the teams in charge of each department with detailed documentation. Document processes and workarounds in the internal knowledge base

Provide technical support for app issues. Contact stores and customers when required to share information related deliveries and changes. Review uploaded documentation to ensure the correct profile creation and correct documentation usage. Started refunds for customers when a delivery process went wrong. Generate changes in the delivery partner payments when some change in the location required