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Technical Support Specialist at TELEPERFORMANCE
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Competencies
Skilled in diagnosing and resolving hardware and software issues to ensure optimal device performance.
Exceptional at conveying technical information clearly, fostering positive customer interactions.
Demonstrates strong patience and empathy to handle challenging support cases effectively.
Efficiently prioritizes tasks to meet deadlines and improve team productivity.
Education
Summary
Experienced in providing high-quality technical support, troubleshooting, and customer service at TELEPERFORMANCE. Known for empathy, effective communication, and problem-solving skills.
Key Achievements
- Provided comprehensive L2 technical support, resolving complex device and software issues efficiently.
- Enhanced customer satisfaction through empathetic communication and effective problem resolution.
- Streamlined support processes, reducing response times and improving service quality.
- Ensured accurate documentation and profile management, supporting seamless service delivery.
Experience
Technical support - L2 - Enigma
Provide technical support for technological devices. Reset passwords for users accounts and devices. Help with software updates installation or Beta remove processes. Schedule calls or reservations if required and after basic troubleshooting steps. Refunds, subscription cancelations and additional processes.. Run diagnostics to solve technical incidents in systems and devices. Escalate critical issues with the development team or the teams in charge of each department with detailed documentation. Document processes and workarounds in the internal knowledge base
Technical support - Rebel
Provide technical support for app issues. Contact stores and customers when required to share information related deliveries and changes. Review uploaded documentation to ensure the correct profile creation and correct documentation usage. Started refunds for customers when a delivery process went wrong. Generate changes in the delivery partner payments when some change in the location required