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Customer Service & Sales Professional with Diverse Industry Experience
Contact
Managua, Managua Department, Nicaragua
Available on CazVid
Competencies
Customer ServiceAvanzado
Provided customer support and resolved client issues in call center environments.
SalesAvanzado
Conducted sales activities, engaging clients and increasing product or service awareness.
Communication SkillsAvanzado
Communicated effectively with clients and team members in fast-paced call center settings.
Mentoring & TrainingIntermedio
Mentored new hires and supported team development within customer service environments.
Operational SupportPrincipiante
Handled operational tasks such as slot machine operation, baggage handling, and inventory.
Education
Computing engineer
UPOLI
2003
Languages
EnglishFluent
SpanishFluent
Summary
Experienced professional in customer support, sales, and operational roles across gaming, retail, and call centers.
Key Achievements
- Progressed from entry-level roles to specialized positions in customer support and sales.
- Gained extensive experience handling customer relations, sales, and mentorship across various call centers.
- Worked in entertainment, retail, and financial sectors, demonstrating adaptability and broad skill application.
Experience
Slot machine operator
Casino Pharoas
04/2003 - 10/2003
Pool attendant
Royal Carebean intl
11/203 - 12/2006
Estibador
Anfo SA
07/2007 - 08/2010
Professional Telesales specialist
Stream Global services/Convergy’s call center
10/2010 - 04/2013
Customer service representative and mentor
SITEl call center
05/07/2013 - 03/2014
Sales specialist
Convergy’s call center
04/2014 - 02/2016
Customer service representative and sales
SITEL call center
05/2016 - 08/2016
Sales staff
Dufry tax and duty free
01/2018 - 06/2018
Debt collector
CONNECT INTERNATIONAL MOFE SA
06/26/18 - 01/16/2019
Skills
Customer ServiceSalesCommunication SkillsMentoring & TrainingOperational Support
Published on CazVid - May 17, 2026