Alaric - Customer Service & Sales Professional with Diverse Industry Experience

Managua, Managua Department, Nicaraguaen

Progressed from entry-level roles to specialized positions in customer support and sales.

Gained extensive experience handling customer relations, sales, and mentorship across various call centers.

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Summary

Experienced professional in customer support, sales, and operational roles across gaming, retail, and call centers.

Key Achievements

Worked in entertainment, retail, and financial sectors, demonstrating adaptability and broad skill application.

Skills

Customer ServiceAvanzado

Provided customer support and resolved client issues in call center environments.

SalesAvanzado

Conducted sales activities, engaging clients and increasing product or service awareness.

Communication SkillsAvanzado

Communicated effectively with clients and team members in fast-paced call center settings.

Mentoring & TrainingIntermedio

Mentored new hires and supported team development within customer service environments.

Operational SupportPrincipiante

Experience

Slot machine operator

Casino Pharoas

04/2003 - 10/2003

Pool attendant

Royal Carebean intl

11/203 - 12/2006

Estibador

Anfo SA

07/2007 - 08/2010

Professional Telesales specialist

Stream Global services/Convergy’s call center

10/2010 - 04/2013

Customer service representative and mentor

SITEl call center

05/07/2013 - 03/2014

Sales specialist

Convergy’s call center

04/2014 - 02/2016

Education

UPOLI

Computing engineer

2003

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