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Zaid
AMAZON CAP SPECIALIST (Concession abuse prevention)
Contato
Competências
Demonstrated experience with Customer support (via chat, email and calls).
Demonstrated experience with Complaint resolution and escalation management.
Demonstrated experience with CRM tools and documentation.
Demonstrated experience with Regulatory compliance.
Demonstrated experience with Process improvements.
Formação acadêmica
Idiomas
Resumo
AMAZON CAP SPECIALIST (Concession abuse prevention) open to new opportunities
Experiência
AMAZON CAP SPECIALIST (Concession abuse prevention)
Managed customer complaints via email, chat, and calls.. Resolved escalations and ensured timely issue resolution.. Co-ordinated with internal teams to deliver consistent service.. Maintained detail records and ensured policy compliance.. Assisted customers with order, payments and returns. Met quality and response tome targets.