Zaid

AMAZON CAP SPECIALIST (Concession abuse prevention)

Contact

Latur, Maharashtra, India

Available on CazVid

Contact via CazVid

Competencies

Customer support (via chat, email and calls)

Demonstrated experience with Customer support (via chat, email and calls).

Complaint resolution and escalation management

Demonstrated experience with Complaint resolution and escalation management.

CRM tools and documentation

Demonstrated experience with CRM tools and documentation.

Regulatory compliance

Demonstrated experience with Regulatory compliance.

Process improvements

Demonstrated experience with Process improvements.

Education

BTech

Sandipani technical campus, Latur

Completed 2022

Higher secondary certificate (HSC)

Arts, science and commerce, Balaghat naldurg

Completed 2016

Secondary school certificate (SSC)

Maulana Abul kalaam Azad Urdu High school latur

Completed 2014

Languages

Hindi

Marathi

English

Summary

AMAZON CAP SPECIALIST (Concession abuse prevention) open to new opportunities

Experience

AMAZON CAP SPECIALIST (Concession abuse prevention)

AMAZON

Mar 2023 - Present

Managed customer complaints via email, chat, and calls.. Resolved escalations and ensured timely issue resolution.. Co-ordinated with internal teams to deliver consistent service.. Maintained detail records and ensured policy compliance.. Assisted customers with order, payments and returns. Met quality and response tome targets.

Skills

Customer support (via chat, email and calls)Complaint resolution and escalation managementCRM tools and documentationRegulatory complianceProcess improvements

Published on CazVid - Oct 27, 2026

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