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Senior After-sales Executive
Contato
Competências
Demonstrated experience with Order management.
Demonstrated experience with Customer account creation.
Demonstrated experience with Complaint resolution.
Demonstrated experience with Relationship management.
Demonstrated experience with Product knowledge.
Formação acadêmica
Resumo
Professional profile
Experiência
SENIOR AFTER-SALES EXECUTIVE
Managed after-sales service operations for Reliance Digital customers. Resolved customer repairs and complaints, restoring product functionality. Provided high-quality customer support and maintained satisfaction. Coordinated with internal teams and service partners for timely resolution. Communicated accurate TAT to customers and tracked service completion. Created Service Orders based on customer issues and requirements. Performed product installations at customer locations. Conducted preventive maintenance for air conditioning units. Conducted product demonstrations highlighting features and benefits. Maintained detailed Customer Interaction Records for all service requests
TELESALES AND CUSTOMER CARE
Exceeded sales targets by promoting products during customer interactions. Engaged customers using exceptional communication skills. Resolved customer inquiries regarding app delivery issues. Managed order-taking calls and processed orders accurately. Collaborated with cross-functional teams to resolve complex issues
TALLY SALES ASSOCIATE
Conducted outbound calls to engage prospective clients. Promoted LIC policies and explained features and benefits. Achieved monthly sales targets through effective sales techniques. Assisted customers in finding products and navigating store layout. Maintained product displays and processed transactions accurately
TELESALES AND CUSTOMER CARE ASSOCIATE
Managed customer support representatives and maintained satisfaction. Provided solutions for refund and payment-related queries. Served as senior team member and trained new joiners. Assisted with certification preparation and managed team in TL's absence