Este perfil está escrito en inglés

Viren

Senior After-sales Executive

Contacto

Nashik, Maharashtra, India

Disponible en CazVid

Contactar vía CazVid

Competencias

Order management

Demonstrated experience with Order management.

Customer account creation

Demonstrated experience with Customer account creation.

Complaint resolution

Demonstrated experience with Complaint resolution.

Relationship management

Demonstrated experience with Relationship management.

Product knowledge

Demonstrated experience with Product knowledge.

Educación

S.S.C

Gyanmata high school

Completed 2016

H.S.C

Kr. V. N. Naik Shikshan Prasarak Sanstha's Arts, Commerce and Science College, Nashik

Completed 2018

A+ (Plus) Certification | CompTIA IT Certifications

IANT (Institute of Advance Network Technology)

Completed 2022

Network+ (Plus) Certification

(SCSU)star cyber secure user

Resumen

Professional profile

Experiencia

SENIOR AFTER-SALES EXECUTIVE

Tech Mahindra

Present

Managed after-sales service operations for Reliance Digital customers. Resolved customer repairs and complaints, restoring product functionality. Provided high-quality customer support and maintained satisfaction. Coordinated with internal teams and service partners for timely resolution. Communicated accurate TAT to customers and tracked service completion. Created Service Orders based on customer issues and requirements. Performed product installations at customer locations. Conducted preventive maintenance for air conditioning units. Conducted product demonstrations highlighting features and benefits. Maintained detailed Customer Interaction Records for all service requests

TELESALES AND CUSTOMER CARE

COGENT E SERVICES

Exceeded sales targets by promoting products during customer interactions. Engaged customers using exceptional communication skills. Resolved customer inquiries regarding app delivery issues. Managed order-taking calls and processed orders accurately. Collaborated with cross-functional teams to resolve complex issues

TALLY SALES ASSOCIATE

Persistent Digital Services

Conducted outbound calls to engage prospective clients. Promoted LIC policies and explained features and benefits. Achieved monthly sales targets through effective sales techniques. Assisted customers in finding products and navigating store layout. Maintained product displays and processed transactions accurately

TELESALES AND CUSTOMER CARE ASSOCIATE

VIRGO BPO SERVICES

Managed customer support representatives and maintained satisfaction. Provided solutions for refund and payment-related queries. Served as senior team member and trained new joiners. Assisted with certification preparation and managed team in TL's absence

Habilidades

Order managementCustomer account creationComplaint resolutionRelationship managementProduct knowledge

Publicado en CazVid - 3 oct 2026

Ver más candidatos en India In English

Contactar a Viren