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Laura
Sales Agent - Phone
Contato
Competências
Provided assistance via phone, email, and chat, managing customer queries related to travel bookings, insurance, and medical services.
Scheduled and confirmed hotel reservations and sold travel packages and insurance policies, ensuring accuracy and client needs alignment.
Engaged effectively with clients and partners, utilizing assertive communication, empathy, and negotiation skills across multiple channels.
Collected, validated, and managed payment and client data, maintaining confidentiality and accuracy in transactional processes.
Proficient in Word, PowerPoint, Genially, Prezi, Canva, and other communication tools for creating presentations and content.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with over 5 years of experience in customer support, sales, and administrative roles across hospitality and health insurance sectors. Skilled in client communication, data validation, and process management, with a strong focus on customer satisfaction and operational...
Principais conquistas
- Managed hotel booking schedules worldwide, ensuring seamless client experiences.
- Validated and processed banking and payment information for travel and insurance transactions.
- Handled client inquiries via email and chat, resolving issues efficiently and improving customer satisfaction.
Experiência
SALES AGENT - PHONE
Encargada de agendar y brindar información sobre agendamiento de hoteles en todas partes del mundo, validar agendamiento directamente con los hoteles con los que tenía convenio la empresa, recolectar pagos de diferentes entidades bancarias, tratamiento de información bancaria y privada, venta de...
ASSOCIATE-CS PHONE
Encargada de agendar y brindar información sobre los procesos de seguro, revisar costos de medicamentos, verificar precios y stock de medicamentos y servicios de especialidades médicas, hacer validación de entidades afiliadas, recolectar y validar datos de información de pagos, historial de pagos y...
ASISTENTE BILINGÜE VIA EMAIL Y CHAT
Ejecución de revisión y posteriormente respuesta a chats y correos mediante las evidencias que enviaban los clientes, el conocimiento del producto y las políticas de la empresa, cumpliendo así mismo con recolectar y validar datos de información de pagos, historial de arrendamientos, beneficios,...