Laura - Customer Service & Sales Specialist with 5+ years in Hospitality & Health Insurance

Bogotá, Bogota D.C., Colombiaen

Managed hotel booking schedules worldwide, ensuring seamless client experiences.

Validated and processed banking and payment information for travel and insurance transactions.

Published on CazVid

Summary

Dedicated professional with over 5 years of experience in customer support, sales, and administrative roles across hospitality and health insurance sectors. Skilled in client communication, data validation, and process management, with a strong focus on customer satisfaction and operational...

Key Achievements

Handled client inquiries via email and chat, resolving issues efficiently and improving customer satisfaction.

Skills

Customer ServiceExpert

Provided assistance via phone, email, and chat, managing customer queries related to travel bookings, insurance, and medical services.

Sales & Booking ManagementAdvanced

Scheduled and confirmed hotel reservations and sold travel packages and insurance policies, ensuring accuracy and client needs alignment.

Communication & NegotiationAdvanced

Engaged effectively with clients and partners, utilizing assertive communication, empathy, and negotiation skills across multiple channels.

Data Validation & ProcessingIntermediate

Collected, validated, and managed payment and client data, maintaining confidentiality and accuracy in transactional processes.

Technical SkillsAdvanced

Proficient in Word, PowerPoint, Genially, Prezi, Canva, and other communication tools for creating presentations and content.

Languages

Español(Avanzado)Inglés(Alto)Francés(Básico)Portugués(Básico)

Experience

SALES AGENT - PHONE

No especificado

Diciembre 2024 - Mayo 2025

Encargada de agendar y brindar información sobre agendamiento de hoteles en todas partes del mundo, validar agendamiento directamente con los hoteles con los que tenía convenio la empresa, recolectar pagos de diferentes entidades bancarias, tratamiento de información bancaria y privada, venta de...

ASSOCIATE-CS PHONE

No especificado

Julio 2022 - Julio 2023

Encargada de agendar y brindar información sobre los procesos de seguro, revisar costos de medicamentos, verificar precios y stock de medicamentos y servicios de especialidades médicas, hacer validación de entidades afiliadas, recolectar y validar datos de información de pagos, historial de pagos y...

ASISTENTE BILINGÜE VIA EMAIL Y CHAT

No especificado

Octubre 2020 - Enero 2022

Ejecución de revisión y posteriormente respuesta a chats y correos mediante las evidencias que enviaban los clientes, el conocimiento del producto y las políticas de la empresa, cumpliendo así mismo con recolectar y validar datos de información de pagos, historial de arrendamientos, beneficios,...