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Rosaura
Customer Service Agent with Complaint Handling and Conflict Resolution Expertise
Contato
Competências
Provided customer support, managed complaints, and resolved conflicts to ensure positive customer experiences.
Addressed and resolved customer conflicts, maintaining professionalism and satisfaction.
Effective communication with customers to understand issues and provide appropriate solutions.
Managed and resolved customer complaints, ensuring compliance with company policies and procedures.
Formação acadêmica
Idiomas
Resumo
Experienced customer service representative skilled in complaint handling and conflict resolution, committed to delivering excellent customer experiences and effective issue management.
Principais conquistas
- Handled customer complaints and conflict resolution at Alorica, ensuring customer satisfaction.
- Gained experience in complaint handling and conflict resolution within customer service environment.
- Progressed in customer service role by managing diverse customer interactions and resolving issues effectively.
Experiência
Customer Service Agent
Customer service representative in the area of complaint handling and conflict resolution.