This is my profileContact via CazVidRosaura
Customer Service Agent with Complaint Handling and Conflict Resolution Expertise
Contact
Santiago de los Caballeros, Santiago Province, Dominican Republic
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided customer support, managed complaints, and resolved conflicts to ensure positive customer experiences.
Conflict ResolutionIntermediate
Addressed and resolved customer conflicts, maintaining professionalism and satisfaction.
Communication SkillsIntermediate
Effective communication with customers to understand issues and provide appropriate solutions.
Complaint HandlingIntermediate
Managed and resolved customer complaints, ensuring compliance with company policies and procedures.
Education
High School
Liceo Gloria María Calcaño
Completed 2022
Bachelor's degree
Isa University
Completed 2025
Languages
Spanish
English
Summary
Experienced customer service representative skilled in complaint handling and conflict resolution, committed to delivering excellent customer experiences and effective issue management.
Key Achievements
- Handled customer complaints and conflict resolution at Alorica, ensuring customer satisfaction.
- Gained experience in complaint handling and conflict resolution within customer service environment.
- Progressed in customer service role by managing diverse customer interactions and resolving issues effectively.
Experience
Customer Service Agent
Alorica
Customer service representative in the area of complaint handling and conflict resolution.
Skills
Customer ServiceConflict ResolutionCommunication SkillsComplaint Handling
Published on CazVid - May 17, 2026