Este é o meu perfilContato pela CazVidEste perfil está escrito em espanhol
Ricardo
Customer Technical Support
Contato
San José, San José, Costa Rica
Disponível na CazVid
Formação acadêmica
CCNA
Cisco Networking Academy
Idiomas
SpanishNativo
EnglishAvanzado
Resumo
Customer Technical Support buscando nuevas oportunidades
Experiência
Customer Service Agent / Nesting Helper / Onsite or Floor Support for Capital One ́s Core and Fraud account.
SYKES( SITEL/FOUNDEVER)
Sep 2015 - Nov 2019
Delivered high-quality customer service for corporate accounts.. Coached agents to improve quality metrics and compliance.
Technical Consulting Engineer IPCC-UCCX (Cisco TAC Account)
SYKES( SITEL/FOUNDEVER)
Dic 2019 - Dic 2025
Delivered technical support for Cisco IPCC - UCCX platforms solutions and enterprise customers.. Managed case documentation, escalations, and SLA compliance.
Publicado na CazVid - 28 de ago. de 2026