Ricardo - Customer Technical Support

San José, San José, Costa Ricaes

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Summary

Customer Technical Support buscando nuevas oportunidades

Skills

Languages

Spanish(Nativo)English(Avanzado)

Experience

Customer Service Agent / Nesting Helper / Onsite or Floor Support for Capital One ́s Core and Fraud account.

SYKES( SITEL/FOUNDEVER)

Sep 2015 - Nov 2019

Delivered high-quality customer service for corporate accounts.. Coached agents to improve quality metrics and compliance.

Technical Consulting Engineer IPCC-UCCX (Cisco TAC Account)

SYKES( SITEL/FOUNDEVER)

Dic 2019 - Dic 2025

Delivered technical support for Cisco IPCC - UCCX platforms solutions and enterprise customers.. Managed case documentation, escalations, and SLA compliance.

Education

Cisco Networking Academy

CCNA

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