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Patient Care Specialist
Demonstrated experience with Customer Service.
Demonstrated experience with Billing & Collections.
Demonstrated experience with Legal Intake.
Demonstrated experience with CRM.
Demonstrated experience with Call Center Operations.
Patient Care Specialist open to new opportunities
Support patients. Schedule appointments. Coordinate administrative tasks. Educate clients
Conduct legal intake interviews. Collect case information. Schedule consultations. Maintain accurate records
Managed collections. Drafted contracts. Negotiated payment arrangements. Maintained financial records. Prepared and sent client reports
Answered customer inquiries by phone, email and chat. Resolved complaints. Updated databases. Generated reports. Built strong customer relationships
Managed outbound sales. Tracked CRM leads. Cross-sold products. Negotiated contracts
English–Haitian Creole telephone interpretation
Facilitated communication between patients and healthcare providers