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Natacha
Technical Support Representative
Contato
Competências
Utilized JavaScript extensively in developing responsive user interfaces and client-side logic.
Built dynamic single-page applications using React, including state management and component design.
Developed backend services and RESTful APIs with Node.js for scalable server-side solutions.
Participated in sprint planning, daily stand-ups, and retrospectives to facilitate iterative development.
Formação acadêmica
Resumo
Detail-oriented software engineer with 5 years of experience in full-stack development, specializing in JavaScript frameworks, team leadership, and Agile practices to deliver high-quality applications.
Principais conquistas
- Led development of a web application that improved user engagement by 20%.
- Managed a team of 4 developers through successful project delivery within deadlines.
- Implemented Agile methodologies, increasing team productivity and project transparency.
Experiência
Technical Support Representative
Delivered tech and product support for cookware and kitchen technology., Resolved escalated warranty, refund, order, and payment inquiries., Improved workflows using Zendesk.
Administrative Software Assistant
Perform bank reconciliations, Create and manage invoices, Record payments, Track expenses
Handled incoming roadside assistance calls, Assessed Vehicle issues, Dispatched service providers, Customer-focused support while maintaining accurate records
Customer Service Representative
Provided technical and product support to international clients., Boosted CSAT through fast and clear communication., Assisted cross-functional teams with escalated tickets.
Collections Agent
Negotiated payment solutions., Exceeded monthly targets and kept accurate records.
Administrative Assistant
Managed documentation and supported healthcare & customer teams.
Sales representatives & Inventory Associate
Processed payments and supported high-volume operations.
Billing & Sales Specialist
Resolved billing and payment discrepancies.
Interpreter
Interpreted in French, English & Spanish for medical and business clients.