Detail-oriented software engineer with 5 years of experience in full-stack development, specializing in JavaScript frameworks, team leadership, and Agile practices to deliver high-quality applications.
Utilized JavaScript extensively in developing responsive user interfaces and client-side logic.
Built dynamic single-page applications using React, including state management and component design.
Developed backend services and RESTful APIs with Node.js for scalable server-side solutions.
Participated in sprint planning, daily stand-ups, and retrospectives to facilitate iterative development.
HexClad
Delivered tech and product support for cookware and kitchen technology., Resolved escalated warranty, refund, order, and payment inquiries., Improved workflows using Zendesk.
Freelance
Perform bank reconciliations, Create and manage invoices, Record payments, Track expenses
Roadside Assistant
Handled incoming roadside assistance calls, Assessed Vehicle issues, Dispatched service providers, Customer-focused support while maintaining accurate records
Allianz, Canada
Provided technical and product support to international clients., Boosted CSAT through fast and clear communication., Assisted cross-functional teams with escalated tickets.
ABC Financial Services
Negotiated payment solutions., Exceeded monthly targets and kept accurate records.
Arise, U.S. & Canada
Managed documentation and supported healthcare & customer teams.
LiveOps, U.S.
Processed payments and supported high-volume operations.
Nike, U.S.
Resolved billing and payment discrepancies.
Freelance
Interpreted in French, English & Spanish for medical and business clients.
Diploma
Technical Studies
Nursing Studies
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