Marynelle

Customer Service Representative

Handled customer concerns for telecommunications, social media, and streaming service accounts. Assisted customers with billing inquiries, technical troubleshooting, and account-related issues. Delivered excellent customer service while meeting key performance metrics (CSAT, AHT). Resolved customer issues efficiently using strong communication and problem-solving skills. Maintained professionalism while handling high call volumes

Managed escalated logistics and delivery-related concerns with urgency and accuracy. Investigated order discrepancies, delays, and customer complaints. Coordinated with internal teams to ensure fast and effective resolutions. Maintained detailed case documentation and tracking using internal systems. Ensured high-quality service and improved customer satisfaction