Professional profile
Demonstrated experience with Customer Service.
Demonstrated experience with Client Support.
Demonstrated experience with Escalation Handling.
Demonstrated experience with Technical Troubleshooting.
Demonstrated experience with Strong Communication Skills.
Telco, Social Media & Streaming Accounts
Handled customer concerns for telecommunications, social media, and streaming service accounts. Assisted customers with billing inquiries, technical troubleshooting, and account-related issues. Delivered excellent customer service while meeting key performance metrics (CSAT, AHT). Resolved customer issues efficiently using strong communication and problem-solving skills. Maintained professionalism while handling high call volumes
Logistics Back Office Support – Escalation Department
Managed escalated logistics and delivery-related concerns with urgency and accuracy. Investigated order discrepancies, delays, and customer complaints. Coordinated with internal teams to ensure fast and effective resolutions. Maintained detailed case documentation and tracking using internal systems. Ensured high-quality service and improved customer satisfaction
Bachelor of Secondary Education, Mathematics
Technical-Vocational Track, Computer System Servicing
