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Maria
Back Office Associate
Contato
Competências
Utilized statistical tools and methods to interpret complex datasets and support decision-making.
Wrote and optimized SQL queries for data extraction and reporting from relational databases.
Created dashboards and reports to visualize financial metrics using Excel and Power BI.
Generated periodic financial reports and supported audits with accurate data compilation.
Formação acadêmica
Resumo
Experienced data analyst with a focus on financial data management, reporting, and visualization. Skilled in SQL, Excel, and dashboard creation to support strategic insights.
Principais conquistas
- Led data migration project improving reporting efficiency
- Developed and maintained dashboards for financial performance tracking
- Collaborated with cross-functional teams to optimize data collection processes
Experiência
BACK OFFICE ASSOCIATE
Processed customer transactions efficiently, ensuring accuracy in data entry and documentation., Resolved complex issues by analyzing data and coordinating with relevant departments., Efficiently managed high volumes of incoming correspondence, prioritizing tasks based on urgency and importance.
COLLECTIONS AGENT
Managed collections processes for delinquent accounts, ensuring timely follow-ups and resolutions., Utilized CRM software to track customer interactions and maintain accurate account records., Developed effective communication strategies to negotiate payment plans with clients., Resolved customer disputes by conducting thorough account investigations and providing satisfactory solutions., Processed payments and applied to customer balances.