Maria - Data Analyst with 3 years of experience in financial services

Utilized statistical tools and methods to interpret complex datasets and support decision-making.

Wrote and optimized SQL queries for data extraction and reporting from relational databases.

Created dashboards and reports to visualize financial metrics using Excel and Power BI.

Generated periodic financial reports and supported audits with accurate data compilation.

Processed customer transactions efficiently, ensuring accuracy in data entry and documentation., Resolved complex issues by analyzing data and coordinating with relevant departments., Efficiently managed high volumes of incoming correspondence, prioritizing tasks based on urgency and importance.

Managed collections processes for delinquent accounts, ensuring timely follow-ups and resolutions., Utilized CRM software to track customer interactions and maintain accurate account records., Developed effective communication strategies to negotiate payment plans with clients., Resolved customer disputes by conducting thorough account investigations and providing satisfactory solutions., Processed payments and applied to customer balances.