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Luis

Customer Support Agent

Contato

Panamá, Panamá, Panama
Disponível na CazVid
Contato pela CazVid

Competências

Strong interpersonal and communication skills with a customer-centric approach

Experiencia demostrada en Strong interpersonal and communication skills with a customer-centric approach.

Ability to build trust and rapport with clients and colleagues

Experiencia demostrada en Ability to build trust and rapport with clients and colleagues.

Problem-solving aptitude with a logical, empathetic mindset

Experiencia demostrada en Problem-solving aptitude with a logical, empathetic mindset.

Microsoft Office

Experiencia demostrada en Microsoft Office.

Apple systems

Experiencia demostrada en Apple systems.

Formação acadêmica

Bachelor of Medicine and Surgery
Universidad de Latina de Panamá
Completado 2025
Bachelor in Physics
Universidad de Panamá
2016 - 2017
Bachelor of Science and Letters
Academia Interamericana de Panamá
Completado 2015

Idiomas

SpanishNativo
EnglishAdvanced (written and spoken)

Resumo

Customer Support Agent buscando nuevas oportunidades

Experiência

Customer Support Agent

7 Managed Services
Sep 2025 - Sep 2026

Provided technical assistance and support related to the betting site, resolving inquiries about promotions and financial issues.. Perform best customer satisfaction by delivering empathetic, timely and accurate solutions.. Provide highly documented notes of each procedure to maintain clarity about my work resolution and help colleagues to provide efficient resolution.

Customer Service and Support Agent

Iterum Connections S.A.
Sep 2024 - Ago 2025

Provide technical assistance and support related to the Highway project, resolving customer inquiries and troubleshooting issues efficiently.. Maintain high customer satisfaction by delivering timely and accurate solutions.. Document and escalate complex technical problems to higher-level support teams as needed.. Delivered exceptional customer service in the computer services department.. Assisted customers with product information, troubleshooting, and resolving service requests in a fast-paced environment.. Maintained up-to-date knowledge of technical products and services.

Customer Service Agent

Sitel Panama
Sep 2021 - Feb 2022

Supported customers during the Seminole Betting and Capital One campaigns by addressing queries and resolving issues.. Provided clear and effective communication to enhance customer experience and retention.. Documented customer interactions following company protocols.

Sales and Storage Manager

Golden Suppliers
Ene 2016 - Dic 2019

Managed sales department operations including inventory control and team coordination.. Oversaw storage management ensuring stock accuracy and timely dispatch.. Trained and supervised sales staff to achieve team targets and improve client satisfaction.

Habilidades

Strong interpersonal and communication skills with a customer-centric approachAbility to build trust and rapport with clients and colleaguesProblem-solving aptitude with a logical, empathetic mindsetMicrosoft OfficeApple systems
Publicado na CazVid - 21 de out. de 2026
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Contato Luis