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Kimberly
Advisor I – Customer Support
Contato
Competências
Proficient in writing Python scripts for data analysis, modeling, and automation tasks.
Skilled in creating dashboards and visual reports using tools like Tableau and Power BI to communicate insights effectively.
Experienced in building, testing, and deploying predictive models for various business applications.
Extensive experience in managing and querying large datasets to extract actionable insights.
Formação acadêmica
Resumo
Seasoned Data Scientist with over 5 years of experience designing machine learning models, automating data pipelines, and delivering insights that drive strategic decisions. Adept at cross-team collaboration and communicating complex findings effectively.
Principais conquistas
- Led development of machine learning models improving sales forecasting accuracy by 15%.
- Implemented automated data pipeline reducing data processing time from 2 days to 4 hours.
- Contributed to cross-functional teams, enhancing data-driven decision-making processes across the organization.
Experiência
ADVISOR I – CUSTOMER SUPPORT
Provided chat support for credit card customers and resolved billing, account, and security inquiries., Handled multiple chats simultaneously and followed compliance and security procedures maintaining a high customer satisfaction and meeting the required metrics.
ADVISOR I – CUSTOMER SUPPORT
Provided technical support for account and platform issues and resolved access and troubleshooting requests., Promoted to SME role due to strong performance and assisted new hires during call training maintaining the required metrics.
CUSTOMER SERVICE REPRESENTATIVE
Provided customer support via phone, chat, and email., Created and managed maintenance tickets and resolved customer inquiries and issues efficiently., Documented cases accurately in internal systems meeting the quality and performance metrics.