Kimberly - Data Scientist with 5 years of experience in predictive analytics

Alajuela, Alajuela Province, Costa Ricaen

Led development of machine learning models improving sales forecasting accuracy by 15%.

Implemented automated data pipeline reducing data processing time from 2 days to 4 hours.

Published on CazVid

Summary

Seasoned Data Scientist with over 5 years of experience designing machine learning models, automating data pipelines, and delivering insights that drive strategic decisions. Adept at cross-team collaboration and communicating complex findings effectively.

Key Achievements

Contributed to cross-functional teams, enhancing data-driven decision-making processes across the organization.

Skills

Python ProgrammingAdvanced

Proficient in writing Python scripts for data analysis, modeling, and automation tasks.

Data VisualizationIntermediate

Skilled in creating dashboards and visual reports using tools like Tableau and Power BI to communicate insights effectively.

Machine LearningAdvanced

Experienced in building, testing, and deploying predictive models for various business applications.

SQLExpert

Extensive experience in managing and querying large datasets to extract actionable insights.

Experience

ADVISOR I – CUSTOMER SUPPORT

Concentrix | Goldman Sachs

07/2022 - 01/2023

Provided chat support for credit card customers and resolved billing, account, and security inquiries., Handled multiple chats simultaneously and followed compliance and security procedures maintaining a high customer satisfaction and meeting the required metrics.

ADVISOR I – CUSTOMER SUPPORT

Concentrix | Coinbase

01/2022 - 07/2022

Provided technical support for account and platform issues and resolved access and troubleshooting requests., Promoted to SME role due to strong performance and assisted new hires during call training maintaining the required metrics.

CUSTOMER SERVICE REPRESENTATIVE

Foundever | Yardi

Provided customer support via phone, chat, and email., Created and managed maintenance tickets and resolved customer inquiries and issues efficiently., Documented cases accurately in internal systems meeting the quality and performance metrics.