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Jorge
Medical Scheduler (remote)
Contato
Competências
Applied statistical techniques and data visualization tools to interpret complex datasets.
Wrote complex queries to extract, manipulate, and analyze large datasets for reporting purposes.
Utilized advanced functions, pivot tables, and macros for data management and analysis.
Used tools like Tableau and Power BI to create dashboards and visual reports for stakeholders.
Formação acadêmica
Resumo
Professionally experienced in analyzing and interpreting complex datasets to support strategic decision making in the financial sector.
Principais conquistas
- Streamlined data processing workflows, reducing report generation time by 30%
- Developed predictive models to improve customer retention strategies
- Led a team of analysts in delivering quarterly insights that informed business decisions
Experiência
MEDICAL SCHEDULER (REMOTE)
Scheduled 80+ daily calls and 15+ appointments/day, optimizing clinic workflow., Upsold follow-up services to patients, boosting retention by 20%., Trained new staff on Epic EHR software, improving team efficiency.
CUSTOMER SERVICE REPRESENTATIVE (CABLE/INTERNET)
Upsold premium internet/TV packages, increasing average customer spend by 15%., Resolved 160+ monthly service requests with 95% satisfaction., Bilingual support (English/Spanish) for billing and technical issues.