Jorge - Data Analyst with 5+ years of experience in financial services

Managua, Managua Department, NicaraguaRemoteen

Streamlined data processing workflows, reducing report generation time by 30%

Developed predictive models to improve customer retention strategies

Published on CazVidOpen to remote

Summary

Professionally experienced in analyzing and interpreting complex datasets to support strategic decision making in the financial sector.

Key Achievements

Led a team of analysts in delivering quarterly insights that informed business decisions

Skills

Data AnalysisAdvanced

Applied statistical techniques and data visualization tools to interpret complex datasets.

SQLExpert

Wrote complex queries to extract, manipulate, and analyze large datasets for reporting purposes.

ExcelAdvanced

Utilized advanced functions, pivot tables, and macros for data management and analysis.

Business Intelligence ToolsIntermediate

Used tools like Tableau and Power BI to create dashboards and visual reports for stakeholders.

Experience

MEDICAL SCHEDULER (REMOTE)

O ́CLINICALS

April 2023 - November 17th, 2025

Scheduled 80+ daily calls and 15+ appointments/day, optimizing clinic workflow., Upsold follow-up services to patients, boosting retention by 20%., Trained new staff on Epic EHR software, improving team efficiency.

CUSTOMER SERVICE REPRESENTATIVE (CABLE/INTERNET)

SITEL

2019 - February 2023

Upsold premium internet/TV packages, increasing average customer spend by 15%., Resolved 160+ monthly service requests with 95% satisfaction., Bilingual support (English/Spanish) for billing and technical issues.