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Javiera
Call Center Agent with customer service & communication expertise
Contato
Santiago, Santiago Metropolitan, Chile
Disponível na CazVid
Competências
Customer ServiceIntermediate
Provided information and support to students and parents in a call center environment.
Communication SkillsIntermediate
Explained programs and answered inquiries clearly to diverse audiences.
Inbound Call HandlingIntermediate
Managed inbound calls efficiently, ensuring effective resolution and accurate information delivery.
Campaign RepresentationIntermediate
Acted as an external representative promoting Programa JUNAEB for students and parents.
Formação acadêmica
Degree in Early Childhood Education
Universidad Pedro de Valdivia
Completed 2016
Bilingual Translation and Interpreting
Universidad de Artes, Ciencias y Comunicación (UNIACC)
Completed 2008
Idiomas
EnglishC2
Resumo
Experienced call center agent skilled in providing information on educational programs and engaging with students and parents.
Principais conquistas
- Handled inbound contact center operations for educational programs and student services.
- Provided accurate information regarding scholarships, national student card, and related programs.
- Represented the organization as an external agent, engaging with students and parents effectively.
Experiência
Call Center Agent
In-Touchnov
2024 - nov. 2025
External agent for the JUNAEB campaign., Provided information to students and parents about scholarships, the National Student Card (TNE), and programs., Inbound contact center.
Habilidades
Customer ServiceCommunication SkillsInbound Call HandlingCampaign Representation
Publicado na CazVid - 17 de mai. de 2026