Javiera

Call Center Agent with customer service & communication expertise

Contact

Santiago, Santiago Metropolitan, Chile

Available on CazVid

Contact via CazVid

Competencies

Customer ServiceIntermediate

Provided information and support to students and parents in a call center environment.

Communication SkillsIntermediate

Explained programs and answered inquiries clearly to diverse audiences.

Inbound Call HandlingIntermediate

Managed inbound calls efficiently, ensuring effective resolution and accurate information delivery.

Campaign RepresentationIntermediate

Acted as an external representative promoting Programa JUNAEB for students and parents.

Education

Degree in Early Childhood Education

Universidad Pedro de Valdivia

Completed 2016

Bilingual Translation and Interpreting

Universidad de Artes, Ciencias y Comunicación (UNIACC)

Completed 2008

Languages

EnglishC2

Summary

Experienced call center agent skilled in providing information on educational programs and engaging with students and parents.

Key Achievements

Handled inbound contact center operations for educational programs and student services.
Provided accurate information regarding scholarships, national student card, and related programs.
Represented the organization as an external agent, engaging with students and parents effectively.

Experience

Call Center Agent

In-Touchnov

2024 - nov. 2025

External agent for the JUNAEB campaign., Provided information to students and parents about scholarships, the National Student Card (TNE), and programs., Inbound contact center.

Skills

Customer ServiceCommunication SkillsInbound Call HandlingCampaign Representation

Published on CazVid - May 17, 2026

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