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German

Customer Service Representative

Contato

Managua, Managua Department, Nicaragua
Aberto a trabalho remoto
Disponível na CazVid
Contato pela CazVid

Competências

Customer ServiceAdvanced

Applied active listening, communication skills, and relationship building to support customers.

Communication SkillsAdvanced

Utilized professional written and verbal communication in diverse support and consulting roles.

Microsoft Office & CRM SystemsAdvanced

Proficient in using Microsoft Office and CRM tools for documentation, support, and case management.

Legal Research & DocumentationIntermediate

Conducted legal research and drafted documentation in a legal support function.

Financial Support & ConsultingIntermediate

Provided financial consultations and managed client profiles to assist in financial improvements.

Formação acadêmica

High School Diploma
Bautista Las Brisas
Completed Dec 2014

Idiomas

SpanishNative
EnglishAdvanced

Resumo

Experienced in financial, technical, and legal customer support roles with strong communication and documentation skills.

Principais conquistas

  • Managed customer documentation and warranty claims for device replacements at Incomtel
  • Provided financial improvement consultations and exceeded sales goals at The Credit Pros
  • Supported attorneys with legal research, drafting, and case management at Soho Law Firm

Experiência

Customer Service Representative

MoneyGram
Apr 2018 - Jan 2020

Handled money transfers, Assisted clients with financial services, Ensured accuracy in support and issue resolution.

Customer Service, Technical Support, and Device Replacement Agent

Incomtel
Jan 2020 - Feb 2022

Managed phone and email support for device replacements, Handled warranty claims, Managed customer documentation.

Sales Agent

The Credit Pros
Sep 2022 - Dec 2024

Provided financial improvement consultations, Created client profiles, Exceeded sales goals through consistent follow-ups.

Paralegal

Soho Law Firm
Aug 2025 - Oct 2025

Conducted legal research, Drafted documentation, Assisted attorneys, Supported case management.

Habilidades

Customer ServiceCommunication SkillsMicrosoft Office & CRM SystemsLegal Research & DocumentationFinancial Support & Consulting
Publicado na CazVid - 17 de mai. de 2026
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Contato German