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German
Customer Service Specialist with diverse experience in financial and technical support
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Competencies
Applied active listening, communication skills, and relationship building to support customers.
Utilized professional written and verbal communication in diverse support and consulting roles.
Proficient in using Microsoft Office and CRM tools for documentation, support, and case management.
Conducted legal research and drafted documentation in a legal support function.
Provided financial consultations and managed client profiles to assist in financial improvements.
Education
Languages
Summary
Experienced in financial, technical, and legal customer support roles with strong communication and documentation skills.
Key Achievements
- Managed customer documentation and warranty claims for device replacements at Incomtel
- Provided financial improvement consultations and exceeded sales goals at The Credit Pros
- Supported attorneys with legal research, drafting, and case management at Soho Law Firm
Experience
Customer Service Representative
Handled money transfers, Assisted clients with financial services, Ensured accuracy in support and issue resolution.
Customer Service, Technical Support, and Device Replacement Agent
Managed phone and email support for device replacements, Handled warranty claims, Managed customer documentation.
Sales Agent
Provided financial improvement consultations, Created client profiles, Exceeded sales goals through consistent follow-ups.
Paralegal
Conducted legal research, Drafted documentation, Assisted attorneys, Supported case management.