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Fernando

Customer Support Specialist (Graveyard Shift)

Contato

Tegucigalpa, Francisco Morazán Department, Honduras
Disponível na CazVid
Contato pela CazVid

Competências

Adaptability

Experiencia demostrada en Adaptability.

Team Work

Experiencia demostrada en Team Work.

Time Management

Experiencia demostrada en Time Management.

Proactivity

Experiencia demostrada en Proactivity.

Effective Communication

Experiencia demostrada en Effective Communication.

Formação acadêmica

High School Diploma, Science and Humanities
Common Cycle Education
2006 - 2017
Nashville School
2017 - 2019
Computer Engineer
CEUTEC (Tegucigalpa)
2023 - Presente

Idiomas

EnglishFluido

Resumo

Customer Support Specialist (Graveyard Shift) buscando nuevas oportunidades

Experiência

Universal Agent

Intouch Cx
Ene 2022 - Ene 2024

Provided Wi-Fi phone support, coordinated technician visits, and up-sell online security services.

Universal Call Agent

Teleperformance
Ene 2024 - Oct 2024

Provided phone support for machine issues, arranged technician visits, and helped customers choose new machines.

Back Office Agent

Teleperformance
Oct 2024 - Mar 2025

Followed up with customers by phone or e-mail to ease concerns and deliver solutions beyond the call agents’ scope.

Call Agent, Medical Appointment Scheduler

Results Cx
Abr 2025 - Feb 2026

Reached out to eligible individuals to encourage them to schedule preventive medical screenings.

Habilidades

AdaptabilityTeam WorkTime ManagementProactivityEffective Communication
Publicado na CazVid - 6 de out. de 2026
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Contato Fernando