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Erick
Customer service representative position
Currículo em vídeo
Customer service representative position
Worked for North American & Asian BPO's Outsourcing/offshoringnindustry, Coordinating and developing medium to large teams to achievenorganizational goals, with 18 + years of experience on the phones in both markets.
Contato
Guate, Guatemala, Guatemala
Aberto a trabalho remoto
Disponível na CazVid
Competências
Customer ServiceExpert
Provided consistent, high-quality customer support across multiple markets, specializing in tech support.
Team CoordinationAdvanced
Led and developed teams to achieve organizational goals within the BPO industry.
Technical SupportAdvanced
Delivered Level 1 and Level 2 technical support, resolving customer issues effectively.
Communication SkillsExpert
Facilitated clear and effective communication with customers and team members in a multilingual environment.
Resumo
Experienced customer service representative with over 18 years in the BPO and outsourcing industries, with a background in tech support and team coordination across North American and Asian markets.
Principais conquistas
- Over 18 years of dedicated experience in customer service roles within BPO and outsourcing industries.
- Coordinated and developed medium to large teams to meet organizational goals, demonstrating leadership capabilities.
- Handled technical support at Level 1 and Level 2, providing specialized assistance to diverse customer bases.
Habilidades
Customer ServiceTeam CoordinationTechnical SupportCommunication Skills
Publicado na CazVid - 3 de jul. de 2025