Experienced customer service representative with over 18 years in the BPO and outsourcing industries, with a background in tech support and team coordination across North American and Asian markets.
Provided consistent, high-quality customer support across multiple markets, specializing in tech support.
Led and developed teams to achieve organizational goals within the BPO industry.
Delivered Level 1 and Level 2 technical support, resolving customer issues effectively.
Facilitated clear and effective communication with customers and team members in a multilingual environment.
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