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Alejandro

Logistics Services Representative ll

Contato

San José, San José, Costa Rica
Disponível na CazVid
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Competências

Problem SolvingIntermediate

Applied analytical skills to identify root causes and resolve logistical and customer service issues.

Stakeholder ManagementIntermediate

Coordinated with business owners and external partners to align logistics and operational needs.

Delivery LogisticsIntermediate

Managed delivery operations for various goods, including technical equipment, heavy parcels, and pets.

Customer Data ManagementAdvanced

Handled sensitive customer data across platforms, ensuring security and data integrity for large-scale operations.

Microsoft Office 365Advanced

Utilized MS Office tools for data analysis, reporting, and documentation tasks across roles.

Formação acadêmica

High School Diploma
Universidad Nacional de Costa Rica
Completed 2019

Idiomas

SpanishNative Speaker
EnglishC2
PortugueseOn going

Resumo

Experienced in logistics operations, stakeholder management, and customer data handling. Proven ability to optimize processes and ensure service quality across diverse environments.

Principais conquistas

  • Managed backlog data analysis and stakeholder coordination for LATAM at OnProcess/Accenture.
  • Led delivery logistics operations for technical equipment and heavy parcels at Amazon.
  • Served as main point of contact for region-specific logistics and customer data management.

Experiência

Logistics Services Representative ll

OnProcess Technology / Accenture - CISCO
August 2022 - May 2023

Backlog Data Analysis., Main POC for LATAM region specifics., Stakeholder management for business owners in LATAM region., Delivery logistics for Backordered technical equipment., Global mindset oriented, focused on reducing the impact of backordered goods for customers.

Customer Service Operations

Amazon
June 2020 - August 2022

Customer Sensitive data management., Medical rides delivery logistics., Goods delivery logistics., Heavy parcels delivery logistics., Pets goods specifics delivery logistics.

Habilidades

Problem SolvingStakeholder ManagementDelivery LogisticsCustomer Data ManagementMicrosoft Office 365
Publicado na CazVid - 17 de mai. de 2026
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