This is my profileContact via CazVidAlejandro
Logistics and Customer Service Professional with 4+ years of experience
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Competencies
Applied analytical skills to identify root causes and resolve logistical and customer service issues.
Coordinated with business owners and external partners to align logistics and operational needs.
Managed delivery operations for various goods, including technical equipment, heavy parcels, and pets.
Handled sensitive customer data across platforms, ensuring security and data integrity for large-scale operations.
Utilized MS Office tools for data analysis, reporting, and documentation tasks across roles.
Education
Languages
Summary
Experienced in logistics operations, stakeholder management, and customer data handling. Proven ability to optimize processes and ensure service quality across diverse environments.
Key Achievements
- Managed backlog data analysis and stakeholder coordination for LATAM at OnProcess/Accenture.
- Led delivery logistics operations for technical equipment and heavy parcels at Amazon.
- Served as main point of contact for region-specific logistics and customer data management.
Experience
Logistics Services Representative ll
Backlog Data Analysis., Main POC for LATAM region specifics., Stakeholder management for business owners in LATAM region., Delivery logistics for Backordered technical equipment., Global mindset oriented, focused on reducing the impact of backordered goods for customers.
Customer Service Operations
Customer Sensitive data management., Medical rides delivery logistics., Goods delivery logistics., Heavy parcels delivery logistics., Pets goods specifics delivery logistics.