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Carlos

Customer service representative

Contato

Medellín, Antioquia, Colombia

Aberto a trabalho remoto

Disponível na CazVid

Customer ServiceIntermediate

Provided customer support through multiple channels, including phone and chat platforms.

Billing & Accounts ManagementIntermediate

Managed billing processes in the Acute Billing Department, ensuring accuracy and timeliness.

Communication SkillsAdvanced

Utilized verbal and written communication skills to deliver clear, effective service.

Time ManagementIntermediate

Demonstrated ability to prioritize tasks efficiently in customer service and billing roles.

TeamworkIntermediate

Collaborated with team members across roles to deliver seamless customer experiences.

Professional

Politécnico Colombiano Jaime Isaza Cadavid

Completed 2021

SpanishNative

EnglishAdvanced (C1)

Experienced customer service and revenue cycle management professional with diverse roles in client support, billing, and chat support.

Served as a Customer Service Representative handling bookings for Booking.com and effectively managed client interactions.
Performed accounts receivable management as an RCM Specialist in the Acute Billing Department at Health Prime.
Engaged as a chat agent supporting Supercell campaigns, providing real-time customer assistance.

24/7 Intouch - Booking.com campaign

January 2022 - July 2023

Health Prime - Acute Billing Department

July 2024 - August 2025

Concentrix - Supercell campaign

July 2023 - April 2024

Customer ServiceBilling & Accounts ManagementCommunication SkillsTime ManagementTeamwork

Publicado na CazVid - 17 de mai. de 2026