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Ana
Junior Associate / Junior Consultant
Contato
Competências
Used extensively for front-end development in web applications.
Implemented server-side logic and API services in back-end projects.
Deployed and maintained cloud-based applications using AWS.
Managed code repositories and collaborated via Git workflows.
Participated in Scrum teams to deliver iterative software releases.
Formação acadêmica
Resumo
Experienced software engineer specializing in full-stack web development with a strong background in cloud deployment and team collaboration.
Principais conquistas
- Led development of a customer management system, enhancing operational efficiency.
- Contributed to multiple full-stack projects, demonstrating versatility across front-end and back-end.
- Collaborated with cross-functional teams to deliver software solutions on tight deadlines.
Experiência
Junior Associate / Junior Consultant
Resolved high-volume support tickets in Gorgias for Shopify stores, improving response quality and customer satisfaction., Advised clients on CRM setup and optimization using Freshsales, Pipedrive, and HubSpot.
Commercial Executive
Managed client portfolio consisting of pension fund clients., Developed monthly sales reports, executed customer acquisition strategies for both natural and legal entities, and consistently achieved monthly Key Performance Indicators.
Commercial Executive
Managed a diverse client portfolio of businesses with card readers and payment solutions., Executed cross-selling strategies, prepared comprehensive monthly sales reports, drove customer acquisition initiatives, and consistently exceeded monthly KPI targets., Successfully transitioned to remote work during [contact hidden].
Store Manager
Managed staff operations and ensured compliance with weekly and daily protocols., Oversaw pharmacy inventories, trained new personnel, achieved monthly sales goals, and developed efficient teamwork and customer service standards.