Ana - Software Engineer with 5 years in Web Development and Cloud Computing

Used extensively for front-end development in web applications.

Implemented server-side logic and API services in back-end projects.

Deployed and maintained cloud-based applications using AWS.

Managed code repositories and collaborated via Git workflows.

Resolved high-volume support tickets in Gorgias for Shopify stores, improving response quality and customer satisfaction., Advised clients on CRM setup and optimization using Freshsales, Pipedrive, and HubSpot.

Managed client portfolio consisting of pension fund clients., Developed monthly sales reports, executed customer acquisition strategies for both natural and legal entities, and consistently achieved monthly Key Performance Indicators.

Managed a diverse client portfolio of businesses with card readers and payment solutions., Executed cross-selling strategies, prepared comprehensive monthly sales reports, drove customer acquisition initiatives, and consistently exceeded monthly KPI targets., Successfully transitioned to remote work during [contact hidden].

Managed staff operations and ensured compliance with weekly and daily protocols., Oversaw pharmacy inventories, trained new personnel, achieved monthly sales goals, and developed efficient teamwork and customer service standards.