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Alessandra
Front Desk Receptionist and Reservation Agent
Contato
Competências
Provided in-person and telephone customer service, focusing on guest satisfaction and communication.
Handled reservation tasks, including use of hotel management systems and supervision of booking processes.
Created social media graphics and content, contributing to the company's digital marketing efforts.
Managed digital content and editorial calendars to maintain engaging online presence.
Collaborated within teams across multiple roles, demonstrating adaptability and leadership in various settings.
Formação acadêmica
Idiomas
Resumo
Hospitality and customer service professional with experience in reservation management, customer support, and digital content creation. Skilled in communication, teamwork, and creative design to enhance guest experiences and digital engagement.
Principais conquistas
- Managed reservations and customer inquiries using the CLOCK hotel management system at Grupo Rosario Hotelería y Turismo.
- Supervised and handled telephone and email reservations, ensuring smooth booking processes.
- Created social media graphics and content for Orbita Viajera, enhancing digital presence.
Experiência
Front Desk Receptionist and Reservation Agent
Use of the CLOCK hotel management system, Reservation agent and supervision of telephone and email reservations.
HOSTESS
Customer service in person and by telephone.
Creative Designer - Sales Team Assistant
Creation of social media graphics and content, Transcription and preparation of packages.
Tourist Information Manager
Responsible for the editorial calendar and continuous search for relevant information for digital content creation.