Ajinkya

Customer Support and Sales Executive

Handled customer calls for warranty and service requests on brands, registered complaints and updated customers on service status.. Followed up with customers to promote annual maintenance services.. Recommended genuine spare parts and accessories to customers, supporting additional sales.. Built good relationships with customers to encourage repeat business and referrals.. Maintained accurate service, warranty and sales records for every customer case.. Created and updated Excel files to track complaints, service requests, sales leads and closures.. Coordinated with the service team to resolve cases on time.