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Customer Support and Sales Executive
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Competencies
Demonstrated experience with Inbound customer calls.
Demonstrated experience with Complaint registration.
Demonstrated experience with Query resolution.
Demonstrated experience with Follow-ups.
Demonstrated experience with Promoting services and spare parts.
Education
Summary
Customer Support and Sales Executive open to new opportunities
Experience
Customer Support and Sales Executive
Handled customer calls for warranty and service requests on brands, registered complaints and updated customers on service status.. Followed up with customers to promote annual maintenance services.. Recommended genuine spare parts and accessories to customers, supporting additional sales.. Built good relationships with customers to encourage repeat business and referrals.. Maintained accurate service, warranty and sales records for every customer case.. Created and updated Excel files to track complaints, service requests, sales leads and closures.. Coordinated with the service team to resolve cases on time.