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Yulissa
Technical Support Specialist with BPO experience in Traffic Management
Contacto
Nogales, Sonora, Mexico
Disponible en CazVid
Competencias
Google SuiteAdvanced
Used Google Suite tools for daily communication, documentation, and collaborative tasks.
LiveChatIntermediate
Handled customer interactions via LiveChat to address support queries and provide assistance.
ZendeskIntermediate
Managed support tickets through Zendesk for efficient issue resolution.
TeamworkIntermediate
Collaborated with team members to support traffic management operations and onboarding processes.
Educacion
High School diploma
Cesar Chavez High School
Completed 2015
Idiomas
SpanishFluent
EnglishFluent
Resumen
Dedicated to providing effective technical support and customer service in a BPO setting with experience in onboarding and support ticket management.
Logros Clave
- Supported onboarding of employees in a BPO Traffic Management environment
- Managed customer inquiries through emails and support tickets effectively
- Utilized multiple technical tools including Zendesk and LiveChat to ensure prompt support
Experiencia
BPO Tech support for Traffic Management
2020 - 2023
Onboarding employees, Answering emails and support tickets
Habilidades
Google SuiteLiveChatZendeskTeamwork
Publicado en CazVid - 17 may 2026