This is my profileContact via CazVidYulissa
Technical Support Specialist with BPO experience in Traffic Management
Contact
Nogales, Sonora, Mexico
Available on CazVid
Competencies
Google SuiteAdvanced
Used Google Suite tools for daily communication, documentation, and collaborative tasks.
LiveChatIntermediate
Handled customer interactions via LiveChat to address support queries and provide assistance.
ZendeskIntermediate
Managed support tickets through Zendesk for efficient issue resolution.
TeamworkIntermediate
Collaborated with team members to support traffic management operations and onboarding processes.
Education
High School diploma
Cesar Chavez High School
Completed 2015
Languages
SpanishFluent
EnglishFluent
Summary
Dedicated to providing effective technical support and customer service in a BPO setting with experience in onboarding and support ticket management.
Key Achievements
- Supported onboarding of employees in a BPO Traffic Management environment
- Managed customer inquiries through emails and support tickets effectively
- Utilized multiple technical tools including Zendesk and LiveChat to ensure prompt support
Experience
BPO Tech support for Traffic Management
2020 - 2023
Onboarding employees, Answering emails and support tickets
Skills
Google SuiteLiveChatZendeskTeamwork
Published on CazVid - May 17, 2026