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Victor

SAP ERP Support and Consultant with 5+ years in IT and Business Solutions

Video resume

SAP ERP Support and Consultant with 5+ years in IT and Business Solutions

What experience do you have with CRM software or similar tools? Can you provide an example of how you used it to improve customer service?

Contacto

Heredia, Heredia Province, Costa Rica

Abierto a remoto

Disponible en CazVid

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Competencias

SAP ABAP/SAP Fiori/UI5Advanced

Developed and supported SAP environments, including ABAP programming and SAP Fiori/UI5 applications.

IT Support (1st, 2nd, 3rd Level)Advanced

Provided technical troubleshooting, issue resolution, and support across multiple levels, ensuring timely customer satisfaction.

Database ManagementIntermediate

Worked with MS SQL Server and Transact-SQL for database development and management tasks.

Programming LanguagesAdvanced

Proficient in ANSI C++, Visual Basic, VBA, and Java, applying these skills in development and troubleshooting settings.

Operating SystemsAdvanced

Experienced with Windows, Linux, MacOS/iOS, supporting diverse environments.

Educacion

Tech

C.U.N.A. – Alajuela

Completed 1994

Accounting and Business Administration

U.N.E.D. – Costa Rica

Completed 1992

Idiomas

EnglishFluent

SpanishFluent

FrenchIntermediate

Resumen

Experienced professional in SAP environments, IT support, and programming, with a strong focus on technical troubleshooting, process documentation, and customer service.

Logros Clave

Supported and enhanced SAP environments including ABAP and S4/H ABAP, ensuring continuous improvements and technical research.
Provided multi-level IT support across various roles, including troubleshooting, issue resolution, and documentation, supporting customer and internal needs.
Contributed to process documentation and support utilities to streamline customer and internal workflows in different positions.

Experiencia

SAP ERP Support and Consultant

EntServ Costa Rica Limitada (DXC)

November 11th, 2013 - October 16th, 2025

Development in SAP’s environments (systems), namely ABAP and S4/H ABAP., Support for fixes and continuous improvements, Technical research, Documenting processes

Order Placing and Item Tracking Support

ManPower Costa Rica

February 18th, 2013 - October 31st, 2013

Keep up with a daily production goal, Updating ticketing utility, Follow up with customers

2nd / 3rd Level IT Support

Hewlett Packard Costa Rica Limitada

August 1st, 2003 - September 24th, 2012

Complete all mandatory trainings and courses, 2nd / 3rd level troubleshooting, Issue resolution, Technical research, Documenting processes, Updating ticketing utility, Follow up with customers.

1st Level IT Support

Procter &amp; Gamble Costa Rica

March 4th, 2002 - August 1st, 2003

Complete all technical trainings and courses, 1st level troubleshooting, Issue resolution, Updating ticketing utility, Follow up with customers.

Habilidades

SAP ABAP/SAP Fiori/UI5IT Support (1st, 2nd, 3rd Level)Database ManagementProgramming LanguagesOperating Systems

Publicado en CazVid - 17 may 2026

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