Experienced professional in SAP environments, IT support, and programming, with a strong focus on technical troubleshooting, process documentation, and customer service.
Developed and supported SAP environments, including ABAP programming and SAP Fiori/UI5 applications.
Provided technical troubleshooting, issue resolution, and support across multiple levels, ensuring timely customer satisfaction.
Worked with MS SQL Server and Transact-SQL for database development and management tasks.
Proficient in ANSI C++, Visual Basic, VBA, and Java, applying these skills in development and troubleshooting settings.
EntServ Costa Rica Limitada (DXC)
Development in SAP’s environments (systems), namely ABAP and S4/H ABAP., Support for fixes and continuous improvements, Technical research, Documenting processes
ManPower Costa Rica
Keep up with a daily production goal, Updating ticketing utility, Follow up with customers
Hewlett Packard Costa Rica Limitada
Complete all mandatory trainings and courses, 2nd / 3rd level troubleshooting, Issue resolution, Technical research, Documenting processes, Updating ticketing utility, Follow up with customers.
Procter & Gamble Costa Rica
Complete all technical trainings and courses, 1st level troubleshooting, Issue resolution, Updating ticketing utility, Follow up with customers.
Tech
Accounting and Business Administration
Experienced with Windows, Linux, MacOS/iOS, supporting diverse environments.