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Sol
Customer Support Specialist with diverse multilingual support experience
Contacto
Competencias
Extensive experience addressing customer queries, resolving issues, and managing customer experience across various platforms.
Handled support via multiple channels, ensuring timely and effective communication with clients.
Communicated clearly and professionally through digital tools, managing case follow-ups and documenting issues.
Managed customer claims and supported resolution processes to enhance service quality.
Educacion
Idiomas
Resumen
A bilingual professional skilled in customer and technical support across customer service, claims management, and sales. Proven ability to address client needs, improve satisfaction, and effectively communicate in multiple channels.
Logros Clave
- Provided bilingual customer and technical support at Solvo Global, handling diverse client issues across multiple channels.
- Supported students as a Technical Support Agent at BaseLang Spanish School, improving operational efficiency and client satisfaction.
- Engaged in warm calling as a Tourism Sales Agent at Solvo Global, contributing to sales efforts and customer engagement.