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Sofia
Customer Service Representative with 12+ years of diverse experience
Video resume
Contacto
Competencias
Provided support and solutions to customers across various platforms and industries.
Led sales initiatives within the mobile telecommunications sector, focusing on customer engagement and revenue growth.
Taught English and guided students and clients using pedagogical techniques grounded in psychology.
Promoted and supervised advertising campaigns, gaining experience in marketing strategies.
Supervised teams in advertising agencies and educational settings, managing projects and mentorship.
Resumen
Multifaceted professional with over a decade of experience in customer service, sales, education, and advertising, supported by a master's degree in psychology and pedagogy.
Logros Clave
- Served as Customer Service Agent at Lyconet Global AG and Customer Service Representative at Alorica, handling diverse customer needs over a decade.
- Held roles in sales management, advertising promotion, supervision, teaching, and counseling, demonstrating adaptability and leadership.
- Developed expertise in psychology and pedagogy through a master's degree, applying these skills to educational and customer service roles.