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Sofia
Customer Service Representative with 12+ years of diverse experience
Video resume
Customer service representative
[contact hidden]n•tSales manager in mobile telecommunicationsn•tPromoter of advertising agencyn•tSupervisor of advertising agencyn•tKindergarten teachern•tGuidance counselorn•tEnglish teachern•tCustomer Service Agent in Lyconet Global AGn•tCustomer Service Representative in Alorica
Contact
Santiago de Cali, Valle del Cauca, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided support and solutions to customers across various platforms and industries.
Sales ManagementIntermediate
Led sales initiatives within the mobile telecommunications sector, focusing on customer engagement and revenue growth.
Teaching & CounselingAdvanced
Taught English and guided students and clients using pedagogical techniques grounded in psychology.
Advertising & PromotionIntermediate
Promoted and supervised advertising campaigns, gaining experience in marketing strategies.
Leadership & SupervisionIntermediate
Supervised teams in advertising agencies and educational settings, managing projects and mentorship.
Summary
Multifaceted professional with over a decade of experience in customer service, sales, education, and advertising, supported by a master's degree in psychology and pedagogy.
Key Achievements
- Served as Customer Service Agent at Lyconet Global AG and Customer Service Representative at Alorica, handling diverse customer needs over a decade.
- Held roles in sales management, advertising promotion, supervision, teaching, and counseling, demonstrating adaptability and leadership.
- Developed expertise in psychology and pedagogy through a master's degree, applying these skills to educational and customer service roles.
Skills
Customer ServiceSales ManagementTeaching & CounselingAdvertising & PromotionLeadership & Supervision
Published on CazVid - Jul 3, 2025