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Samantha
Customer Service Representative (Retail)
Contacto
Competencias
Demonstrated experience with Zendesk.
Demonstrated experience with Communication.
Demonstrated experience with Tracking.
Demonstrated experience with Transportation Management Systems (TMS).
Educación
Resumen
Professional profile
Experiencia
Customer Service Representative (Retail)
Managed tasks related to tracking packages, providing updates on delivery statuses, and ensuring customers were informed about their shipments.. Monitored product stock levels, ensuring availability and accuracy, while handling return and refund processes efficiently.
Customer Service Representative (Travel)
Delivered comprehensive support through chat, email, and phone, assisting customers with bookings, taxi arrangements, cancellations, and itinerary issues.. Used Zendesk to manage inquiries efficiently and provide timely, satisfactory resolutions.