Samantha

Demonstrated experience with Zendesk.

Demonstrated experience with Communication.

Demonstrated experience with Tracking.

Demonstrated experience with Transportation Management Systems (TMS).

Managed tasks related to tracking packages, providing updates on delivery statuses, and ensuring customers were informed about their shipments.. Monitored product stock levels, ensuring availability and accuracy, while handling return and refund processes efficiently.

Delivered comprehensive support through chat, email, and phone, assisting customers with bookings, taxi arrangements, cancellations, and itinerary issues.. Used Zendesk to manage inquiries efficiently and provide timely, satisfactory resolutions.